Introduction: "At TOMARCHIO INSTRUCTIONAL DESIGN LLC, we strive to ensure your satisfaction with our products and services. This Refund Policy outlines the circumstances under which we will provide refunds."
Key Sections (Examples):
* Eligibility for Refunds: "Refunds may be granted in the following circumstances:
* Defective Products: If you receive a product that is defective or damaged.
* Service Issues: If you are not satisfied with the quality of the services provided.
* Cancellation: Due to the personalized nature of our interior design services and the significant time investment involved in project initiation, cancellations are permitted within 7 days of initial payment. A cancellation fee of 50% of the total project fee will apply to cover initial design consultation and administrative costs. After this 10 day period, cancellations will be evaluated on a case-by-case basis and may be subject to higher fees depending on the progress of the design work.
*Note: Please provide clear and definitive reasons for when you are eligible for a refund. The fewer situations that are eligible, the easier it will be to manage and maintain.*
* Non-Refundable Items/Services: "The following items/services are generally non-refundable:
* Non-refundable items: Services already rendered, including design consultations and work completed as part of an ongoing project, are non-refundable. Additionally, custom-ordered materials or furniture specifically sourced for a project, once ordered and paid for by the client, are non-refundable.
*Note: This is where you can list off the specific instances where you would *not* give a refund*
* How to Request a Refund: "To request a refund, please contact us at studio@tomarchiodesign.com or (318) 321-5427 within 10 days of receiving the product or service. Please provide the following information:
* Order number
* Date of purchase
* Reason for refund request
* Supporting documentation (e.g., photos of defective product)"
* Refund Process: "Once we receive your request, we will review it and notify you of the outcome. If your refund is approved, we will process it within 10 business days. The refund will be issued to the original payment method."
* Partial Refunds: "In some cases, we may offer a partial refund instead of a full refund."
* Exchanges: "We do not offer exchanges for our interior design services. Due to the personalized nature of each project, we cannot exchange one design concept for another after a certain stage of development (e.g., after the presentation of initial design plans). If you are unsatisfied with the direction of your project, please contact us to discuss alternative solutions. Refunds, if applicable, are subject to our cancellation policy.
* Changes to Refund Policy: "TOMARCHIO INSTRUCTIONAL DESIGN LLC reserves the right to modify this Refund Policy at any time. We will post any changes on this page, and your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy."
* Contact Information: "If you have any questions about this Refund Policy, please contact us at studio@tomarchiodesign.com."